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Following the implementation of the Local Government Code in 1991, Local Government Units took up the formidable task of initiating their own self-sustaining programs in the face of devolution. They needed a mechanism to assist them in their efforts and to affirm their accomplishments. Gantimpalang Panglingkod Pook was officially launched on 21 October 1993, to recognize and promote excellence and innovation in good governance among LGUs.

 

 

 

 

 

 

 

 

 
 

The iGovernance Program of the Naga City Government seeks to bring the current partnerships-driven model of governing in the city into the next stage: anchored on stronger participation at the level of individual citizens.

What is iGovernance?

inclusive governance, which seeks to embrace, rather than exclude, individuals, peoples and sectors in running government

information openness, which demonstrates that information is power, and truly empowering when placed at the hand of the citizens

interactive management, which put premium on information exchange through continuing dialog between authority and constituency, and

innovative management, which is committed to a culture of excellence sustained by creativity and innovations.

 

At the operational level, iGovernance is manifested in the following projects of the city government:

naga.gov [ naga-dot-gov ]  This refers to the revitalized and reengineered website of the city government which harnesses cutting-edge IT (or "information technology") in providing accurate, relevant and engaging information about Naga to the global Internet community, particularly to web-enabled Naga residents here and abroad.

The naga.gov Project has four major components:

Sell Naga. This component provides the essential information about the city, anchored on news updates; an extensive city profile, urban indicators and statistics; tourism assets; investment opportunities; and downloadable maps and tables.

Services Naga. Also known as NetServe, this component provides an extensive catalog of the wide array of services being provided by the city government-including procedures, response time and responsible personnel for each type of service. It also features downloadable forms commonly used in transacting with various agencies of the city government.

Transparency Naga. To promote information openness, this component offers information about city finances, including details about the annual city budget; postings of biddings and public offerings and their outcomes; city ordinances and resolutions; and a directory of city officials, their contact numbers and email addresses.

Feel-Good Naga. This component seeks to promote civic pride by focusing on various awards, recognitions and milestones reached by the city over the last decade.

Of course, the site is armed with a message board and guest book that would allow web-connected Nagueños to touch base with fellow residents.

 

Naga City Citizens Charter  This is a guidebook on key services of the city government, the next logical step in the continuing evolution of a new service orientation and consciousness at city hall. This printed publication is the newest tool developed by the city government to empower its citizenry by promoting transparency and accountability in service delivery.

It describes the key services of the City Government, written for the benefit of its customers. Its strength lies in the way the services are presented: the step-by-step procedure for availing each service, the response time for its delivery, and the city hall officers and staff responsible for the service.

These information are complemented by list of requirements a customer must comply to facilitate service delivery. Maps sketching location of the department or office handling the service enrich these checklists. 

In addition to performance pledges of each agency, a detachable customer feedback form is also provided, intended to generate readers' feedback on the quality of service being delivered by the city.

Designed for distribution at the household level, the guidebook has catalogued a total of 101 services for this first edition. The list is expected to grow as reader interest is aroused, feedback is generated, city hall services improve, momentum picks up, and the Citizens Charter takes a life of its own.